Privacy policy

Last Updated: December 4, 2025

1. Introduction

Duburu Inc. (“Duburu”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase on our website (the “Site”). By using the Site, you agree to the practices described in this Policy.

2. Information We Collect

We may collect the following types of personal information:

a) Information You Provide

- Name

- Email address

- Phone number

- Billing and shipping address

- Payment details (processed securely by our payment partners; we do not store full card numbers)

- Account login information (if you create an account)

b) Information Collected Automatically

- IP address

- Browser type and version

- Device type and operating system

- Pages viewed, time on site, links clicked

- Referring and exit pages

- General location (city/state level)

c) Cookies & Tracking Technologies

We use cookies, pixels, and similar tools to:

- Improve site performance

- Keep your cart active

- Personalize product recommendations

- Understand how visitors use the Site

- Run advertising and retargeting campaigns

See our Cookie Policy for full details.

3. How We Use Your Information

Personal information is used to:

- Process and fulfill orders

- Deliver products to you

- Communicate order updates and customer service responses

- Create and manage your Duburu account

- Improve our website and customer experience

- Run marketing campaigns and send newsletters (if you opt in)

- Detect and prevent fraud or misuse

- Comply with legal and regulatory requirements

4. How We Share Your Information

We do not sell personal information. We may share your information with trusted third parties such as:

- Payment processors

- Shipping and logistics partners

- Email and marketing platforms

- Website analytics and advertising partners

- IT hosting and support providers

We may also disclose information to authorities if required by law.

5. Marketing Communications

If you subscribe to our newsletter, we may send you updates on new arrivals, promotions, events, and brand updates. You may unsubscribe at any time.

6. Your Privacy Rights

Depending on your region, you may have rights to:

- Access the personal information we hold about you

- Request corrections

- Request deletion

- Withdraw consent for marketing

- Disable cookies

To make a request, contact info@duburu.com.

7. Data Security

We use commercially reasonable safeguards to protect your data. While no method is completely secure, we take appropriate measures to reduce risk.

8. Data Retention

We retain personal information only as long as necessary to:

- Process orders

- Provide services

- Meet legal obligations

- Improve customer experience

9. International Transfers

Your information may be transferred or stored outside your province, state, or country. We ensure protection measures as required by applicable laws.

10. Children’s Privacy

Our Site is not intended for individuals under 16. We do not knowingly collect personal information from children.

11. Updates to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date will be revised accordingly.

12. Contact Us

For questions, contact:

Email: info@duburu.com

Address: Duburu Inc., Toronto, Ontario, Canada